2. The Registration Process
Will I pay any fees to download and use the app?
You will pay no fees to download and use the app itself.
Note: You will be charged the normal fees for the banking products or services you use.
Can I download and use this app if I do not have Standard Bank accounts or products?
You do not have to have a Standard Bank product to download and use the Standard Bank Mobile Banking App.
Once registered, you will be able to explore our products and services using the app.
You can also register for Standard Bank products later and link them to the Standard Bank Mobile Banking App.
How secure is it to enter a PIN?
All security features have been enabled to make your session on the app completely secure. You will only need to enter the ATM PIN during registration or when you forgot your password. Other than that, you will never be asked to enter your ATM PIN on the device.
I have not received the registration verification PIN.
Make sure you have entered the correct email address. Or try "Resend Pin" to resend the Verification PIN. You can also check your "Spam Mail" for any emails from Standard Bank Mobile Banking App.
How do I deregister from the app?
Delete the app from the device to deregister.
Can I use this app on multiple devices?
There is no restriction on the number of devices you can download and install the app on. However, only one user can be registered on the app on a particular device.
Why do I need a different login from the current phone app?
The current Standard Bank phone app provides access to essential banking functionality, while the new tablet banking app has been completely re-designed to include comprehensive banking, insurance, share trading and investment management functionality.
Why do I need a Standard Bank ID?
It is unique to you as user, and it’s easy to remember. Once you have linked your accounts and products, you won't have to remember multiple usernames and passwords.
Note: This login is unique to the Standard Bank Mobile Banking App.
What is a Standard Bank ID?
Your Standard Bank ID is the email address with which you registered for the app. It is the single unique identifier to link all your Standard Bank accounts, products and services set up on your device.
How do I register for the app?
Launch the app.
Select Let’s get started
On the next screen, enter your preferred email address and create a new password.
(Passwords must have a minimum of six characters and must be a combination of upper and lower case letters and at least one number).
Accept the terms and conditions.
Click on Register.
A confirmation screen will now be displayed.
You will receive a verification code at your registered email address.
Enter the verification code to complete the registration process.